Frequently Asked Questions

Dining areas are located on the ground floor. Please refer to the hotel map or ask a member of staff for directions.

Complimentary tea, coffee and snacks are provided during scheduled breaks in designated areas.

Yes, a variety of dietary options are available at all catered events.

Please inform the registration desk or catering staff upon arrival. Special meals can be arranged in advance.

Generally not, unless you have a medical or dietary condition requiring it. Please check with venue staff.

Network: IHG ONE REWARDS Free WI-FI | Password: LONLP (Subject to change; please check signage or ask a staff member.)

A member of our support team can be contacted on 07502 597 050.

Yes, chargers are available on request.

The nearest underground station, Russell Square, is a 2-minute walk from the venue. Directions are available on the hotel map.

No, unfortunately parking is not available on-site. Public parking is available nearby, subject to their terms and conditions.

Yes, the venue is fully accessible with ramps, lifts, and accessible toilets. Please refer to the map or speak to a member of staff for assistance.

A limited shuttle service is available. Please check with the concierge or event desk for times and availability.

Please visit the event helpdesk. Lost items will be stored securely for 48 hours.

An event manager or supervisor is available throughout the event. Alternatively, the Events Operations Manager can be contacted on 07502 597 050.

Yes, trained staff and first aid services are available. In case of emergency, please speak to any member of staff.

You can email the Event Manager responsible for your event to share any feedback about the event or venue.