Frequently Asked Questions

3:00 p.m. is check in time and 12:00 noon is check out time.

All guests get complimentary high-speed access during every stay.

Is the hotel entirely non-smoking?

Yes, and it’s open 24 hours a day, seven days a week.

No.

No, we don’t have a spa.

A valid government issued photo ID is required at the time of check in. For all Non-EU guests we will require to see a valid passport.

Yes, rollaways beds cost £50 per night and cribs are free of charge. Note that not all rooms are large enough to take extra beds and cribs.

Our cancellation policy for stays prior to June 30th 2020, is 24 hours. For stays on or after July 1st, 2020, the hotel’s standard cancellation policy is applicable and listed below. You must cancel before 2:00 p.m. local hotel time on the day of arrival to avoid a one night’s room and tax charge to your credit card.

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here. To find out more about our accessible rooms, click here.

Yes, we do. To inquire about connecting rooms, call our reservations team at +44 (0)20 7520 1800.

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

The minimum age requirement to check in to a room is 18.

Kids stay free up to the age of 12.

No, however, the nearest car park is at Bloomsbury Square (WC1A 2RJ) or Brunswick Square (WC1N 1AF).

Unfortunately, we don’t offer free shuttle service from the airport.

Please see our Maps + Directions page to learn more about how to get to our hotel.

Our cross streets are Russell Square and Guilford Street.

For Neptune’s hours, check here. For Fitz’s hours, check here. For Palm Court’s hours, check here. And lastly, for Burr & Co. hours, check here.

Please call our finance team at +44 (0)20 7123 5000 and they can help get your questions answered.

Credit cards, debit cards and cash with credit card guarantee are all options.

Yes, your furry friends are welcome at our hotel. Dogs must be a maximum of 35kg (about 80lb).

Yes, indeed. Please call our reservations team at +44 (0)20 7520 1800 to inquire about pet-free rooms.

Yes, we have a dog concierge that will be happy to help arrange services. Please call our reservations team at +44 (0)20 7520 1800.

Please speak with our concierge or to your reservation agent before checking in. You can give them a call at +44 (0)20 7520 1800.